General Questions:

• You can reach our customer support team via email at [shop@rafmanila.com] or through our Contact Us page.

• Where are your physical stores?
• R.A.F. is available at the following locations:

• R.A.F. Glorietta

  G/F Glorietta 2, Ayala Center San Lorenzo, Makati

  R.A.F. Shangri-La Plaza

  Level 5 Shangri-La Plaza Mall

  Edsa corner Shaw Blvd. Brgy Wack Wack, Greenhills

  R.A.F. Robinsons Magnolia 

  Level 2 Connecting Main and Expansion Robinsons Magnolia

  Dona Hemady, cor. N. Domingo Street, Kaunlaran , Quezon City

  Maisonette

  R2 Level Powerplant Mall, Rockwell Center, Poblacion, Makati City

  Plains & Prints Alabang Town Center

  2nd Level Alabang Town Center, Ayala Alabang Muntinlupa

  Plains & Prints SM Mall of Asia

  Level 3 SM Mall of Asia Bay City Park, Roxas Boulevard 1300 Manila Pasay City

  Plains & Prints SM North Edsa

  Upper Ground Floor SM City North Edsa, EDSA Cor. North Avenue 1100 Manila Quezon City

  Plains & Prints Trinoma

  Level 1, North Avenue 1100 Manila Quezon City

  Plains & Prints Ayala Bay Malls

  2nd Floor Ayala Bay Malls, Manila Bay Macapagal Avenue

  Plains & Prints Chimes Boutique

  Chimes Sales, Gov. Sales St., Brgy 27-C, Davao city

  Plains & Prints Ayala Malls Abreeza

  Chimes Abreeza, Level 2, Abreeza Ayala Mall, JP Laurel Ave, Brgy 20-B, Poblacion, Davao City

  Plains & Prints SM Lipa

  J.P. Laurel Highway G/F SM City Lipa, Lipa City Batangas

  Plains & Prints SM Calamba

  L1 SM City Calamba, Laguna National Road, Calamba City Triangle, Brgy. Real, Calamba City, Laguna, Philippines

  Plains & Prints Ayala Malls Solenad

  2FS -25 Building C, Solenad 3 Nuvali Sto. Domingo Sta. Rosa, Laguna

  Plains & Prints Robinsons Iligan

  G/F Robinsons Place Iligan Macapagal Avenue Tubod, Iligan City 9200 Lanao del Norte

   

Ordering and Payments:

• How do I place an order?
• Browse our website, select the items you love, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
• What payment methods do you accept?
• We accept major credit/debit cards (Visa, MasterCard, American Express), GCASH, Maya, Cash on Delivery, and Paymongo.
• Can I modify or cancel my order after it's placed?
• All online orders are final after payment. Should you want to modify your order, you can email us at [shop@rafmanila.com]
• How do I track my order?
• Order can be tracked at https://tracking.acommerce.asia/RAFPH and use the Sales Order ID

 

Shipping and Delivery:

• How can I track my order?
• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website.
• What is the estimated delivery time?
• Delivery times vary based on your location. Please refer to our Shipping Policy for detailed information.
• Do you offer international shipping?
• Yes, we offer international shipping. Shipping costs and delivery times will be calculated during checkout.

 

Returns and Exchanges:

• What is your return policy?
• We accept returns within 14 days of domestic delivery. Please visit our Returns & Exchanges page for detailed instructions.
• How do I initiate a return or exchange?
• Notify us via email (shop@rafmanila.com) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s with photo and video documentation as well as the color and/or size of replacement.
• Are returns free?
• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

 

Product Information:

• How do I find my size?
• Refer to our Size Guide, which provides measurements and sizing information for each product. If you have specific questions, feel free to contact our customer support.

 

Account and Security:

• How do I create an account?
• Click on "Sign Up" and follow the instructions to create an account. Having an account allows you to track orders and manage your preferences.
• Is my personal information secure?
• Yes, we prioritize the security of your personal information. Refer to our Privacy Policy for more details.

 

Additional Assistance:

• I have a question not covered here. How can I get help?
• Feel free to contact our customer support team through email at [shop@rafmanila.com]

RETURN & EXCHANGE POLICY

All items sold on the website go through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage.

Should the received item/s be damaged, defective, or incorrectly shipped, we will gladly replace them. Kindly email [shop@rafmanila.com] outlining the reason for return with an attached video and photo of the damage within 24 hours of order receipt, for an exchange of the same item in a good condition. If the item is no longer available, we will coordinate with the customer for a suitable replacement. Customers may also have the item exchanged in any of our physical stores located in Metro Manila.

We recommend that you insure the return shipment to avoid any damage to the item until we receive them. In case of dispute, we also recommend you retain proof of sending. R.A.F. will shoulder the appropriate shipping costs related to return of damaged items. Upon the receipt of damaged item/s, we will evaluate and confirm if the item is acceptable for exchange.  All merchandise must be returned in the condition they were received and in original packaging.

Due to hygienic reasons, only damaged and incorrectly shipped items are subject to returns and exchange. 

 

RETURNABLE: APPAREL, BAGS

Items must be in marketable condition (all garment tags still attached, unwashed & unworn).

Due to hygienic reasons, we cannot accept returns for bodysuits/swimwear.

The allowable period for domestic use is 14 days.

For International orders, we are unable to offer return services at the moment.

The item/s must be shipped back to R.A.F. within 24 hours from the date of email notification.

Shipping and handling costs incurred are non-refundable.

Shipping and handling costs involved in returning and sending back the item will be shouldered by the customer.

Items may be exchanged within our physical stores/boutiques located in Metro Manila only.

 

NON-RETURNABLE: SWIMWEAR, UNDERWEAR, SALE ITEMS

 

DEFECTIVE / DAMAGED ITEMS

Item/s delivered with factory defects must be reported immediately within 24 hours upon receipt of the item/s.

Item/s returned that are described as damaged or defective will be tested and inspected. If found defective or damaged, R.A.F. will replace the item and pay for the appropriate shipping costs. 

You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advise the use of dependable couriers that provide tracking services and details.

All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.

 

PROCEDURE FOR RETURNING / EXCHANGING THE ITEM

Notify us via email [shop@rafmanila.com] immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s with photo and video documentation as well as the color and/or size of replacement.

We will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.

 

PURCHASES FROM UNAUTHORIZED SELLING PLATFORMS

R.A.F. disclaims any guarantees or warranties as to the quality, authenticity, originality, and correctness of price of products and/or merchandise purchased from unofficial or unauthorized selling platforms, and shall not be liable to replace or refund such products and/or merchandise.